A credit card is required to reserve all appointments. To avoid a charge of 50% of your service total, we require a 48 hr notice for any cancellations. Your credit card may be charged in the event of a no show or less than a 48 hr cancellation. If you regularly no show appointments, you may be asked to pre-pay for your next service. Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of dollars per month.
Due to Covid-19, we will not be penalizing for any last-minute cancellations for being sick. However, please provide us with information as soon as possible so we can adjust our schedules accordingly.
We are trying our best to get every client back in as soon as possible. If you do not confirm 48 hrs prior to your appointment you will lose your appointment and be charged 50% of your total service cost.
Please understand that we have many clients waiting to get in to see us.
Kari Leon-Guerrero and the KaRu Salon Team