Dear New Guest,
We require a non-refundable 50% deposit from every new guest to reserve a chemical service 2+ hours. When booking online we will contact you to ask that you pay your deposit. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 24 hours for your appointment.
All deposits will be used as part payment towards your final bill.
Our cancellation policy is strictly 24hrs prior to appointment. If we don’t receive 24hrs notice to cancel your appointment then unfortunately, your deposit is non-refundable. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.
Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of dollars per month.
Kari Leon-Guerrero and the KaRu Salon Team